ChillPaws – Self-Cooling Pet Mat (1+1)

We work with trusted brands and suppliers from around the world to bring you high-quality products. Due to high order volumes, all packages are typically shipped within 2–3 business days after your order is placed.

Standard Delivery:

Once shipped, orders generally arrive within 10–15 business days, depending on your location and local courier services. As soon as your order ships, you'll receive a confirmation email with a tracking number.

⚠️ Please check your spam or junk folder if you don’t see the email.

⏳ Note: Tracking details may take 48–72 hours to update online. If your tracking number shows no updates, please allow this window before checking again.

Express Shipping:

Want your items faster? Express shipping options are available at checkout for an additional fee, ensuring your essentials arrive even sooner.

Enjoy free standard shipping on all eligible orders — no hidden fees.

If you have any questions or need help with your order, feel free to reach out to our customer support team. We're here to help!

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs & taxes will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).