Help Center

We ship directly from our international warehouses to ensure fast delivery and global availability.

Yes! We ship to the US, UK, Canada, and many other countries with reliable tracking and delivery.

Orders typically arrive within 7-15 business days, depending on your location and customs clearance.

Once your order ships, you’ll receive a tracking link via email to monitor your delivery in real time.

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options.

Absolutely. All payments are encrypted and processed through secure, PCI-compliant gateways.

You’ll be charged immediately upon placing your order to ensure quick processing and shipping.

At the moment, each order can only be completed using one payment method at a time.

Yes, within 12 hours of ordering. After that, we may not be able to modify or cancel your order.

We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging.

Please contact us within 48 hours with photos of the damaged product. We’ll offer a free replacement or refund.

If it’s past the estimated delivery time, please contact us. We'll investigate and resolve the issue promptly.

Yes! All our devices are globally compatible unless stated otherwise in the product description.

Yes. Many products come with digital manuals or setup instructions. Need help? Just reach out!

Email us at support@oceankart.store or use the Contact Us page. We usually respond within 24 hours.

Select products include a standard 30-day warranty. Warranty info is listed on each product page.